Sunday, December 16, 2018

Customer Service

Industry:

Administrative


Created:

11-19-2018


Hits:

67


Type:

Contract


Education:

High School Diploma or GED


Experience:

2 - 5 Years


Work city:

Atlanta


Salary:

$15-17.00 per hour


Customer Support


Buckhead location 


Monday - Friday 8:00-5:00 


SUMMARY
The Service Specialist is responsible for creating an exceptional interaction with every customer contact. This role is designed to ensure the highest level of support by extending availability for answering emails, social media posts, and phone calls from consumers.

PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS:

  • Display a thorough knowledge and retention of brands and products.
  • Demonstrate the ability to multi-task while delivering exceptional service.
  • Process and answer all telephone, email, and social media inquiries with a high level of accuracy and attention to detail.
  • Be a creative problem solver and address consumer troubleshooting issues.
  • Process quality complaints, refunds, and replacement part orders within company guidelines.
  • Document and track case logs effectively and insure timely follow through and resolution.

 QUALIFICATIONS & EXPERIENCE

  • 3+ years of customer service experience in a corporate environment.
  • Strong Microsoft Office (Word, Outlook and basic Excel) and the ability to learn the internal system.
  • Typing and Data Entry skills.

All candidates are subject to criminal background check and drug screen

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. 

Genuine Feedback

"Because of your efforts I am happy to say I have accepted a permanent position. You and your staff have been great. In a vast employment agency industry, StaffSource is at the top! "

Associate
StaffSource Employee

"I wanted to commend you and your staff for a job well done!. Every part of the process from the initial call to implementation to the follow-up call was great! Lori was with us for only 2 weeks and was a tremendous asset to us. The staff members in your office were a pleasure to work with and listened to my needs and filled the order quickly and efficiently. We will continue to call StaffSource when the need arises. "

Stephanie
Office Manager

"It's good to hear from you and I'm glad you were able to speak with my references. I enjoyed meeting everyone as well yesterday and think you have a wonderful staff. I would love to touch base with you next week and discuss details about working with Staff Source. I think it is a great company and I am excited about working with such a dynamic group of people. Thank you for getting back in touch."

Courtney
StaffSource Candidate

Thanks for checking in to make sure Rachel arrived on time. I appreciate you filling this at such short notice. Have a great day and I will touch base next time we need a great fill-in!

Janette
Departmental Manager

"It has been a true pleasure working with Savita . The position that she was responsible for has many duties and can be overwhelming for some.  She came to our office with a smile on her face, the professional image needed, and the ability to meet all the job requirements. We like her so much that we are considering her for a full-time position. "

Martha
Director of Training

"Dear Chris and Sandra, I wanted to thank you for the Christmas gift. The entire department enjoyed the pecans and chocolates. We appreciate the thought at this time of year as well as the excellent service you always provide."

Faye
Manager/Major Accounts

"I just wanted to take a moment to and express my sincere gratitude for the excellent job you did for me. I could not be happier than I am with my position  and will always remember your perseverance and dedication in helping me obtain it." 

Jada
StaffSource Employee

I love my job!

Maria
StaffSource Employee

"I would like to thank StaffSource for your tireless efforts at seeking quality employment for me. I registered with a few agencies but none of them toiled as you did in finding me a job."

George
StaffSource Employee

"Thanks StaffSource! Finding a new career while you are nine months pregnant is no easy task, however from the moment you first called me you made the process of finding the right job for me clear and straight forward.  I am now happy to say that I am working for a great company doing what I have always loved to do.  Thank you for listening to my needs and providing my family and I with the life and the security we dreamed of."

Jeanelle
StaffSource Employee

Chris, please express my thanks to StaffSource! Your staff listened to my needs and has sent me the right people the first time. It’s a breath of fresh air compared to the other company we were using. Your staff has listened to my needs and sent me people with the skills that I asked for. You have won my business.

Charlene
Customer Service Manager

" I would like to take the time to say thanks for giving me the opportunity to work at a top company in Atlanta. This was my first temporary experience and I didn't really know what to expect. By the time I left your office all my questions were answered and within two days I received a job.

Thanks for trusting that I had a good work ethic, even though I didn't have an extensive work history. I wish StaffSource continued success."

Wendye
StaffSource Employee

The Customer Feedback form that you sent me was appreciated. Your form allowed me to grade you on a scale of 1-5 but I thought you deserved a 10+ in all categories! Thanks for your hard work. By the way, we would like to hire Shelley on permanent at the beginning of the month. Please let me know what I need to do on my end.

Judy
Office Manager

"It's been 2 years since we have been using our mega "corporate contract" vendor and I finally had it. Every time I placed a requisition for a temporary employee with our HR department we ended up with someone we had to release the next day. My boss finally let me call StaffSource again and you worked your magic. We will be bringing two of the three temporary employees on permanently within the next 30 days. My boss said I can continue to work with StaffSource as long as I’m within budget. Yeah!"

Marlene
AP Manager

"I appreciate the offer for lunch but won’t be available for the next few weeks. Year end closing has the entire department working overtime including me. I will take you up on the offer at the beginning of the year. I do want to express my thanks for responding so quickly to my request for A/P support. They are all doing great and we will need them through year end closing. Call me in January! "

Robert
Accounting Manager

"Chris, I wanted to personally thank you for a job well done. I commend your staff on their professionalism and ability to listen to my needs. We have been working with several other services who were not able to help us fill the CEO’s support role. I called StaffSource on a recommendation from a co-worker and needless to say the position was filled within a week. Thanks to you and your staff for listening to our needs and finding us Denise. She is starting as a permanent employee next week."

Bill
Director of Human Resources

Everything is going well. Leslie has a great attitude and work ethic and is catching on quickly. I appreciate your hard work filling this position. I know our expectations are high but you met and exceeded them.

Bonita
Human Resource Department

" I just wanted to say thank you for helping me find a job. I received my offer letter this morning. I am very grateful to you and every one at StaffSource. I really enjoyed working with all of you guys!

Tracey
StaffSource Employee

"Thanks for all of your hard work in providing staffing services to our company. All of the employees that you have sent us have been a joy to work with and extremely gifted in their profession. Your courteous staff are always friendly and professional and truly take the hassle out of hiring. "

Laron
CEO

Thank you for the opportunity to register with StaffSource and for your warm professional demeanor. I am excited about being a part of your team and appreciate the way you have worked with me to find work.. You are by far the best staffing firm I have worked with!

Cheryl
StaffSource Employee